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Providence Registration Associate in Tarzana, California


Providence is calling a Registration Associate (Per diem/Variable shift) to Providence Tarzana Medical Center in Tarzana, CA.

We are seeking a Registration Associate who will register patients, conduct patient/guarantor interviews, explain hospital policies, financial responsibilities, and patient bill of rights, and handle all routine patient inquiries related to the registration process. He or she will ensure all necessary demographic and financial data is obtained and accurately documented into the ADT system, identify appropriate payor source for routing of revenue generated during the patient stay, and ensure that any pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.

In this position you will:


  • Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect

  • Support and participate in activities that foster customer service

  • Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate


  • Maintain required applicable licensure, certification and education.

  • Attend and successfully complete general and department orientation, in-service programs and the annual key competencies and mandatory update requirements

  • Participate actively in department staff meetings

  • Demonstrate effective verbal and written communications

  • Communicate effectively in a clear, concise, understandable manner. Applicable for the populations Infant, Pediatric, Adult, and Geriatric

  • Register patients following department policy/procedure, with emphasis on accuracy of demographic/financial information, thus ensuring appropriate revenue routing

  • Enter the required data in the ADT/FUS system

  • Validate existing data related to prior registrations, and updating the patient account in the ADT/FUS system

  • Identify appropriate payor source (plan ID, Financial Class), and enters the information into the ADT/FUS system

  • Ensure all treatment authorizations/verifications have been obtained in accordance with payor's protocol and departmental policy

  • Obtain and copy all necessary insurance cards, doctors orders, prescriptions and Medicare Compliance Forms

  • Obtain patient signatures on Conditions of Service, Advance Directive, Medicare Screening Form, create armband, charge plate, and other documents as necessary

  • Identify Medicare and Medi-Cal patients through Electronic Eligibility System and verifies eligibility on all other payors through the Passport verification system

  • Collect patient co-pays and deductibles as well as estimated co-insurance (if applicable), and documents payment method in the ADT/FUS system

  • Distribute face sheets to other departments as well as breaks down the patient chart/packets for distribution to other departments

  • Respect the patients right to privacy and confidentiality, as mandated by the Patients Bill of Rights

  • Operate a team with co-workers and other departments by approaching work relationships in a manner which avoids antagonism and reduces conflict

  • Notify Supervisor of any demographic/financial issues that may effect reimbursement prior to the patient receiving service

  • Ensure "EMTALA" Rules and regulations are strictly adhered to when registering patients through the Emergency Department

  • Ensure that all Emergency Room patients are logged in and time recorded, on BOTH the on-line system as well as the Manual log

  • Understand the Patient valuables Policy/Procedure when admitting patients, and the location of the department safes

  • Obtain proper room assignment according to the patient type and diagnosis from the Nursing Supervisor

  • Demonstrate ability to interface appropriately with all age groups and is responsive to their needs

  • Enhance Professional growth through participation in educational and inservice meetings as required

  • Attend Monthly Departmental Staff meetings as required


Required qualifications for this position include:

  • Current LA City Fire Card within 30 days of hire

  • Knowledge of Medical Terminology

Preferred qualifications for this position include:

  • Some College

  • Certified Patient Account Tech certification

  • 2 years experience in a hospital, similar medical setting, or physicians office

  • Registration experience and insurance verifications

About the hospital you will serve. Providence Tarzana Medical Center is a 245-bed not-for-profit medical center that serves the San Fernando Valley, offering high quality specialty services, including: heart and vascular care, orthopedics, oncology and senior services. Recognizing the special health care needs of women and children, our Women’s Pavilion & Resource Center provides women’s health and maternity care in once central location. The hospital specializes in pediatrics and has one of the largest neonatal intensive care units in the San Fernando Valley. Providence Tarzana has a reputation for clinical excellence and sophisticated technology with a personal touch. Providence Health & Services cares about the people and the lives that we touch each and every day. We are continually driven by the caring tradition of our heritage – the foundation of our Mission and core-values – to embrace respect, compassion, justice, excellence and stewardship. With a rich past reaching back more than 65 years in Southern California, and 150 years in total, Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: California-Tarzana

Req ID: 279546