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Providence Health & Services Care Management Associate in Mission Hills, California


Providence is calling a new opportunity as Care Management Associate (Part-Time/Day Shift) to Providence Holy Cross Medical Center in Mission Hills, CA.

Please upload a current resume reflecting all relevant experience.

Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE system.

We are seeking a Care Management Associate who will collaborate with the patient/family, the acute multidisciplinary team, and post-acute providers to implement the patients discharge plan. The CMA also proactively escalates risks and barriers to discharge to the Case Manager; documents all discharge planning efforts in the patient's medical record in a timely manner; maintains ongoing communication with the multidisciplinary team and follows all regulatory requirements and ministry polices regarding care coordination/discharge planning. .

In this position you will have the following responsibilities:

  • Adheres to EMTALA, Title 22 and other Regulatory Requirements related to patient care.

  • Coordinates referrals based upon patient's discharge goals, discharge needs, patients payor benefits and payor/government regulations.

  • Coordinates post-acute services including SNF, Residential Facilities, Home Health, DME, Transportation, Follow-up appointments, etc.

  • Promotes the use of alternate care settings in order to provide the Hospital with optimal reimbursement while providing quality and continuity of care for our patients.

  • Assists with high-level and lateral transfers.

  • Provides timely updates to patient/family and multidisciplinary team regarding status of implementing the discharge plan.

  • Responds to calls for information from payers, and follows up on existing payer request. Contacts appropriate care manager as required.

  • Assures appropriate documentation is completed on patient records as identified in department policies.

  • Be a resource to patients, families, and the multidisciplinary team regarding post-acute services.

  • Demonstrates willingness & ability to float to areas within their scope of practice as necessary.

  • Demonstrates responsibility and accountability for own professional practice in regard to:

  • Attendance, punctuality and patient confidentiality.

  • Positive public relation image and working relationships.

  • Obtaining necessary knowledge and skill needed to maintain competence and certifications.

  • Completing all mandatory requirements, including annual safety programs and annual physical.

  • Participates in the development and attainment of team, department and hospital goals including:

  • Attending and participating in department meetings.

  • Volunteering or accepting assignments for projects.

  • Mission, vision and team ground rules


Required qualifications for this position include:

  • Completed an LVN program from an accredited school -OR- 10 years or more care management experience -OR- completed Bachelors degree

  • 2 years experience in health care setting (acute or post-acute)

  • 2 years LVN experience (if LVN)

  • 2 years experience in health care case management discharge planning

  • Strong verbal communication and listening skills

  • Demonstrated customer service skills

  • Highly thorough and dependable

  • Seeks to acquire knowledge in area of specialty

  • Excellent organizational skills

  • Demonstrated time management and priority setting skills

  • Demonstrated ability to maintain confidential information

About the hospital you will serve.

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Social Work

Location: California-Mission Hills

Req ID: 313002